Terms and Conditions

1. Booking and Cancellations

Appointments: All appointments must be booked in advance.
Cancellation Policy: Clients must provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee equal to 50% of the booked service.
No-Show Policy: No-shows will be charged the full price of the scheduled service.

2. Payment

Payment Methods: We accept cash, credit/debit cards, and gift cards.
Prepayment: Some services may require a deposit or full prepayment at the time of booking.

3. Health and Safety

Health Concerns: Clients are encouraged to disclose any medical conditions or allergies prior to treatment.
Age Restrictions: Certain services may have age restrictions; clients under 18 require parental consent.

4. Spa Etiquette

Arrival Time: Please arrive at least 15 minutes early to complete necessary forms and enjoy your treatment fully.
Behavior: We maintain a peaceful environment; disruptive behavior may result in cancellation of the appointment.

5. Treatment Policies

Results May Vary: Results from treatments can vary from person to person, and we do not guarantee specific outcomes.
Gratuity: Gratuity is not included in the service price and is appreciated at your discretion.

6. Liability

Liability Waiver: Clients must sign a liability waiver prior to receiving treatments, acknowledging that they understand the risks involved.

7. Gift Cards and Packages

Expiration: Gift cards and packages may have expiration dates; please check specific terms at the time of purchase.
Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.

8. Privacy Policy

Confidentiality: We respect your privacy and will not share your personal information without consent.

9. Modifications

Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes.

10. Contact Information

For questions regarding our Terms and Conditions, please contact us at Soo@soohealignstudio.com

Refund Policy for Soo Healing Studio

At Soo Healing Studio, we strive to provide exceptional services and a satisfying experience for all our clients. Please read our refund policy carefully:

1. Service Satisfaction

If you are not completely satisfied with your treatment, please inform us within 24 hours. We will do our best to address your concerns and may offer a complimentary follow-up session or adjustment to your treatment.

2. Cancellation and No-Show Policy

Cancellations must be made at least 24 hours in advance to avoid a cancellation fee equal to 50% of the booked service. No-shows will be charged the full price of the scheduled service.

3. Gift Cards and Packages

Gift cards are non-refundable and cannot be exchanged for cash. Packages are non-refundable but may be transferable to another individual if requested.

4. Payment and Refunds

All payments made for services are non-refundable. In the case of a service that was not delivered (e.g., a cancelled appointment by the studio), clients will receive a full refund or credit towards a future service.

5. Exchanges

If you purchase a product and are unsatisfied, please return it within 14 days of purchase for an exchange or studio credit, provided it is unopened and in its original packaging.

6. Contact Us

For any questions regarding our refund policy or if you wish to discuss your experience, please contact us at [Your Contact Information].

Thank you for choosing Soo Healing Studio. We appreciate your understanding and look forward to providing you with an exceptional experience!